Q&A Questions and Answers
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[General]のQ&A
Why is there no use-by date displayed on the product?
Japan's Act on Securing Quality, Efficacy and Safety of Products Including Pharmaceuticals and Medical Devices requires use-by dates to be provided for cosmetics that deteriorate within three years. Our products are not subject to that requirement because they have passed stability tests and an unsealed product can be used safely three years after manufacture, provided it has been properly stored.
Inquiries regarding the manufacturing date of our products may be directed to the Customer Relations Division, or the chatbot on this website (in Japanese only). Please quote the manufacturing symbol of the product as indicated below.
<Examples of manufacturing symbols>
<Examples of manufacturing symbols>
<chatbot>
Please enter the serial number (only the first three alphabets from the left) on the product or product case.
