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[Please beware of swindles using Mandom's toll-free number]

Cases have been reported of fake websites using Mandom's toll-free number (0120-37-3337). Our company has no connection with these websites, so please exercise caution.

Please note that we will not be able to receive your inquiries during the following time due to system maintenance.

  • Telephone Reception:Tuesday, April 23, 5:00 p.m. -Thursday, April 25, 9:30 a.m.
  • Web Reception:Monday, April 22, 5:00 p.m. - Thursday, April 25, 9:30 a.m.
  • Manned Chat Service: Tuesday, April 23, 4:00 p.m. - Thursday, April 25, 10:00 a.m.

Due to Golden Week, we will not be accepting inquiries during the following period:

  • Telephone Reception:Thursday, May 2, 5:00 p.m. - Tuesday, May 7, 9:30 a.m.
  • Web Reception:Tuesday, April 30, 5:00 p.m. - Tuesday, May 7, 9:30 a.m.
  • Manned Chat Service: Thursday, May 2, 4:00 p.m. - Tuesday, May 7, 10:00 a.m.

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How We Handle Your Personal Information

Mandom Corporation will use personal information in order to handle complaints, inquiries, consultations, etc. in an appropriate manner. Mandom Corporation may outsource these operations in order to achieve the objectives for its use. Personal information will not be disclosed to any third party other than said outsourcing companies. For procedures related to disclosure, correction, deletion, etc. of personal information subject to disclosure, please see "Privacy Policy." Provision of your personal information is optional; however, please note that we will not be able to reply to you or to take other actions if personal information is not provided. Mandom Corporation assigns an executive officer in charge of the General Administration Division as the Personal Information Manager, organizes the internal system, and handles personal information in an appropriate manner. Please note that your inquiry may receive a response from the department related to the details of your inquiry, the responsible contact staff, or the secretariat depending on the details of your inquiry.

Contact Us by e-mail Messaging form

Please do not send us direct mail, invitations, or marketing e-mails.

Please select the inquirey that applies to you.

Contact Us by Letter

5-12, Juniken-cho, Chuo-ku, Osaka 540-8530, Japan

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Customer Relations Division

0120-37-3337

(in Japanese only)

Weekdays from 9:30 to 17:00 (No service available at weekends or on public holidays) Our phone conversations with customers are recorded in order for our agents to understand the details correctly, as well as to improve our services.

Please note that we use a number display function and record your phone number should there arise any need to communicate with you further.If you have the specific product at hand when calling us, it will make it easier for us to respond to your inquiries.

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Links

Read about information relating to cases of accidental ingestion or when products get into the eye.