mandom corp.

Customer Support

Information

Due to our summer holidays, we will not be accepting inquiries during the following period:
  • Telephone:
    August 7 (Friday) 17:00 to August 17 (Monday) 9:30
  • Web:
    August 6 (Thursday) 17:00 to August 17 (Monday) 9:30
[Please beware of swindles using Mandom's toll-free number]
Cases have been reported of fake websites using Mandom's toll-free number (0120-37-3337). Our company has no connection with these websites, so please exercise caution.

Apologies for incorrect statement of ingredients and information on voluntary recall (News Release / PDF)

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Contact Us

[Inquiries during summer holidays]
Due to company holidays from August 8 (Saturday) to August 16 (Sunday), inquiry hours are as follows. Thank you for your understanding.
Inquiries can be made as usual from August 17 (Monday).

Contact Us through Our Website

Our inquiry service will be temporarily suspended from August 6 (Thursday) at 17:00.

Our inquiry service will be temporarily suspended from August 7 (Friday) until August 16 (Sunday).

Inquiries can be made as usual from August 17 (Monday) at 9:30.

Contact Us by Telephone

Customer Relations Division 0120-37-3337 (in Japanese only)
Weekdays from 9:30 to 17:00 (No service available at weekends or on public holidays)
Our phone conversations with customers are recorded in order for our agents to understand the details correctly, as well as to improve our services.
Please note that we use a number display function and record your phone number should there arise any need to communicate with you further.

Our inquiry service will be temporarily suspended from August 7 (Friday) at 17:00.

Our inquiry service will be temporarily suspended from August 8 (Saturday) until August 16 (Sunday).

Inquiries can be made as usual from August 17 (Monday) at 9:30.