mandom corp.

Customer Support

Information

[Please beware of swindles using Mandom's toll-free number]
Cases have been reported of fake websites using Mandom's toll-free number (0120-37-3337). Our company has no connection with these websites, so please exercise caution.

Apologies for incorrect statement of ingredients and information on voluntary recall (News Release / PDF)

Search Q&A

Frequently searched keywords

USE-BY-DATE PATCH-TEST DISPOSAL-METHOD CARRY-ON CAP

Contact Us

The e-mail address for customer support was changed on March 19 (Tuesday) due to recent changes to our system. We apologize for the trouble, but if e-mail addressed to our company does not reach us, please contact us via the e-mail messaging form. Also, if you use an e-mail filter, please whitelist the "mandom.jp" domain.

Contact Us about Our Products

How We Handle Your Personal Information


Mandom Corporation will use personal information in order to handle complaints, inquiries, consultations, etc. in an appropriate manner. Mandom Corporation may outsource these operations in order to achieve the objectives for its use. Personal information will not be disclosed to any third party other than said outsourcing companies. For procedures related to disclosure, correction, deletion, etc. of personal information subject to disclosure, please see "Privacy Policy." Provision of your personal information is optional; however, please note that we will not be able to reply to you or to take other actions if personal information is not provided. Mandom Corporation assigns an executive officer in charge of the General Administration Division as the Personal Information Manager, organizes the internal system, and handles personal information in an appropriate manner. Please note that your inquiry may receive a response from the department related to the details of your inquiry, the responsible contact staff, or the secretariat depending on the details of your inquiry.

*Please do not send us direct mail, invitations, or marketing e-mails.

Contact Us about Shops and Stores Handling Our Products

Go to the e-mail messaging form.

Contact Us about Our Products

Go to the e-mail messaging form.

Contact Us by Telephone


Customer Relations Division

0120-37-3337

(in Japanese only)

Weekdays from 9:30 to 17:00 (No service available at weekends or on public holidays)

Our phone conversations with customers are recorded in order for our agents to understand the details correctly, as well as to improve our services.


Please note that we use a number display function and record your phone number should there arise any need to communicate with you further.
If you have the specific product at hand when calling us, it will make it easier for us to respond to your inquiries.

Contact Us by Letter


5-12, Juniken-cho, Chuo-ku, Osaka 540-8530, Japan