1. Acquisition, Use and Supply of Information
When acquiring personal information, the Company will specify the purpose of use insofar as possible and will use the information appropriately within the scope of the consent obtained. We will not handle the information beyond the scope of specification purpose (for purposes not specified). If a need arises to use the personal information beyond the scope of the initial purpose, we will give prior notification of the purpose of use and will obtain further consent.
Unless required by law, we will not disclose or supply personal information to a third party without prior consent from the individual concerned.
2. Compliance with Law and Regulations
3. Security Measures
The Company will adopt appropriate security measures to prevent any leak, loss or damage of personal information. Should any issue arise, we will act swiftly to rectify the situation.
4. Complaints and Enquiries
The Company has a helpdesk to receive complaints or enquiries from individuals whose personal information the Company handles. To prevent any leaks of personal information to third parties, the Company will only act if we can confirm the identity of the individual lodging a complaint or making an enquiry, upon which appropriate and swift action will be taken.
5. Continuous Improvement
The Company will establish and maintain an internal system to manage personal information appropriately. A director in charge of personal information protection will be appointed, and each Company division will have a personal information management officer who reports to the director. We will establish, implement, maintain and continuously improve a personal information protection management system in accordance with the Japan Industrial Standard (JIS) Personal Information Protection Management Systems - Requirements (JIS Q 15001:2006).
Help desk for personal information
Customer Relations Division,
5-12, Juniken-cho, Chuo-ku, Osaka 540-8530, Japan
(in Japanese only)
Weekdays from 9:30 to 17:00 (No service available at weekends or on public holidays)
Our phone conversations with customers are recorded in order for our agents to understand the details correctly, as well as to improve our services.
Please note that we use a number display function and record your phone number should there arise any need to communicate with you further.