Important Sustainability Issues (Materiality)

Material Issue 2 Expanding Dedication to Service to a diversity of consumers


We will respond appropriately to changing senses of values and consumption behavior of consumers and maintain an environment in which consumers can look and choose the products and services that serve and satisfy a billion customers on earth.

The second aspect of “Dedication to Service (Oyakudachi)” is “breadth” in terms of how many consumers can be satisfied.
As a means of dedicating ourselves to serving as many consumers as possible, we will pursue both “depth” in the form of brand, communication and categories and “breadth” of distribution and area as we aim to become a global company capable of continuing to create strong ties.

At Mandom, we will create new, unique value while keeping an eye on foreseen changes in our market environment and establish systems through which we can continue to provide that value to consumers through products, communication, and distribution as we aim to “use our ‘Only One’ strengths to provide Dedication to Service (Oyakudachi) to a billion people around the world.”

Related SDGs

1 貧困をなくそう3 すべての人に健康と福祉を5 ジェンダー平等を実現しよう9 産業と技術革新の基盤をつくろう10 人や国の不平等をなくそう17 パートナーシップで目標を達成しよう


Dedication to service for low-income consumers in Indonesia

Product development with consumers, for consumers

Regardless of country, we undertake product development activities with consumers, for consumers that place constant consideration on contributing to the comfortable life of local consumers.This approach remains the same in Indonesia. As a result of accommodating the needs and wants of local consumers, PT Mandom Indonesia Tbk now retains the broadest product line-up within the Mandom Group.

In Japan, enlarging a 500 ml product that costs 100 yen into a 1000 ml product that costs 160 yen will be more receptive to consumers because it is seen as more cost effective. In Indonesia, however, a 250 ml version of this same product sold for 70 yen is more receptive to consumers due to the local preference for products that cost less upfront. In Indonesia, a double sachet water gloss (5 g each) sells for 1,300 rupiah, or approximately 13 Japanese yen (1 rupiah=0.0096 yen).

for example, The company is selling and marketing sachets of hair styling products for men such as Gatsby Styling Pomade and Gatsby Water Gloss, and for women, a Two Way Cake refill that includes a makeup sponge for use as is for the popular makeup brand in Indonesia, PIXY. These products have gained acceptance from a wide range of consumers, including the BOP segment and those living in rural areas. Such products for the BOP market are being produced in Indonesia not only for domestic consumption but also for export to the Philippines, Mainland Southeast Asia, and as far away as Southwest Asia and Africa.
Such products are useful to local BOP consumers and will also help to expand the local cosmetics market and distribution network.


BOP Business: Sustainable business carried out in developing countries that targets the base of the economic pyramid (BOP)-consumers, producers, retailers or combinations thereof.The BOP segment of the populace refers to the lowest level of the income/economic pyramid-people whose annual income is low and purchasing power parity is less than $3,000. This segment accounts for about 70% of the global population, or 4 billion people.

■Preference for product sizes
■Water gloss in different size variations

Strong distribution network

Warung, Indonesia's traditional small-sized retail shop​

We have established a strong distribution network in Indonesia, an island nation comprised of over 15,000 islands. Although challenges exist to delivering products to these many islands, with the cooperation of our solid distributor partners we have been able to distribute our products to nearly every area of the country. Actually, the ratio of each island's population and sales to the entire country is nearly identical.