mandom corp.

Customer Support

Search Q&A

Q&A on Troubleshooting

What should I do if the pump on Mandom Dear Flora Oil In Body Milk does not pop up?

The pump will pop up if you turn it counter-clockwise several times, but in some cases, it might not pop up unless you rotate it more times than most shampoo pumps.
To pop the pump up, hold the black screw part and turn the pump about 2 times. (*1)
黒いネジ部分を持って、ポンプを2回程度回してください。
If the pump doesn't pop up when you turn it, re-tighten the screw clockwise and try turning the pump again. (*2)
ポンプを回しても空回りする時は、一度ネジ部分を時計回りに締め直してから再度ポンプを回してください。
Did this information help?

If you have any comments regarding any of the information located here, please let us know.

Thank you for your response.
We will use it for reference going forward.

*You may enter up to 800 characters, then click the Send button.

*Comments submitted using this form will not receive a reply.
We apologize for the inconvenience, but if you require a response, please contact us via the e-mail messaging form below.

If none of the answers above resolve your issue, lease contact the Customer Relations Division .

Contact Us