Contact Us about Shops and Stores Handling Our Products
Please be aware of the following before proceeding to the e-mail message form.
- 1.When making your inquiry, please provide as much detail as possible.
If you have several inquiries, please complete a separate message for each.
- 2.Please make sure to fill in the required fields accurately.
If your e-mail address or phone number is incorrect, we will not be able to reply to your inquiry.
If five business days pass after sending your message, and you still have not received a reply from us, you may have made a mistake in entering our e-mail address, or there may be an issue with your spam filter. If this happens check the e-mail address and your filter settings, and send your e-mail again.
- 3.Inquiries will only be responded to during our business hours.
Inquiries received on Saturdays, Sundays, public holidays, or over the winter and summer holiday seasons will be responded to from the next working day onward.
(Opening hours: weekdays, 09:30–17:00)
In some cases, depending on the nature of the inquiry, it may take some time before a reply can be sent, and responses may come in the form of a telephone call or letter, rather than e-mail.
Please note that in some cases where a response from Mandom is not deemed appropriate, a response will not be forthcoming.
- 4.E-mail replies sent by Mandom are for the benefit of individual customers, and may not be copied or reused in whole or in part.
- 5.Ensure you have read How We Handle Your Personal Information.
Mandom uses highly secure technology to maintain high levels of security and ensure that any personal customer information we receive from customer inquiries is protected.
How We Handle Your Personal Information
Mandom Corporation will use personal information in order to handle complaints, inquiries, consultations, etc. in an appropriate manner.
Mandom Corporation may outsource these operations in order to achieve the objectives for its use.
Personal information will not be disclosed to any third party other than said outsourcing companies.
Provision of your personal information is optional; however, please note that we will not be able to reply to you or to take other actions if personal information is not provided.
Mandom Corporation assigns an executive officer in charge of the General Administration Division as the Personal Information Manager,
organizes the internal system, and handles personal information in an appropriate manner. Please note that your inquiry may receive a response from the department related to the details of your inquiry, the responsible contact staff, or the secretariat depending on the details of your inquiry.
We use SSL (Secure Socket Layer) encryption technology to protect personal information. We will not obtain your personal information in a way that is not clearly recognized by you.
Please confirm you have read and understood How We Handle Your Personal Information