Q&A .
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Q&A on Quality & Storage
Why has the wax solidified?
Wax may dry out or become deeper in color if the moisture inside evaporates. Once the wax has hardened, it cannot be returned to its original condition. To prevent the contents from drying, be sure to shut the cap firmly when storing the product.
If none of the answers above resolve your issue, lease contact the Customer Relations Division .
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