- Material Issue 1 Creating an easy-to-start grooming culture
- Material Issue 2 Expanding Dedication to Service to a diversity of consumers
- Material Issue 3 Realizing mutual growth of employees and the company
- Material Issue 4 Actions for sustainable global environment
- Material Issue 5 Sustainable procurement of raw materials
- Material Issue 6 Maintaining/enhancing the corporate base
- Environmental policy・promotion system
- Preventing Global Warming
- Formation of a Recycling-Oriented Society
- Pollution Prevention
- Biodiversity Conservation
- Environmentally Friendly Products and Promotional Items (Products and promotional materials that reduce plastic)
- Environmentally Friendly Products and Promotional Items (Products and sales promotion materials using sustainable paper containers and packaging materials)
Q&A Questions and Answers
HomeCustomer SupportQ&A on Product Category
Search Q&A
Q&A on Product Category : 164 results
Hair Styling
-
Quality & Storage
- Why did I get a white sediment in my GATSBY Natural Hair Water when I refilled the bottle?
- How should I store aerosols like sprays and hair foam?
- Why has the wax solidified?
Containers & Labeling
- How to open the LUCIDO-L Hair Styling Stick?
- Would you explain the series comparison chart on the label of GATSBY Moving Rubber products?
- Do I have to turn the nozzle before I can use LUCIDO-L Designing Aqua Hair Perm Water <Soft Wave>?
Ingredients
Safety
Product Selection
- Which variety of GATSBY Styling Grease should I use?
- The contents of my GATSBY Styling Grease Up & Tight seems a bit hard, is it all right?
- Which variety of GATSBY Hair Jam should I use?
- Which variety of GATSBY Moving Rubber should I use?
- Would you explain the series comparison chart on the label of GATSBY Moving Rubber products?
How to Use
- How to open the LUCIDO-L Hair Styling Stick?
- Do you have any videos on how to use the styling products?
- Why does my LUCIDO-L Designing aqua Hair Curl Lotion <Airy> suddenly stop coming out while I am using it?
- Why does my hairspray suddenly stop emitting spray while I am using it?
- Can I use the styling products on wigs and hair extensions?
- Do I have to turn the nozzle before I can use LUCIDO-L Designing Aqua Hair Perm Water <Soft Wave>?
- I can’t wash the wax out of my hair completely when I shampoo. What should I do?
- Is it okay to comb my hair after using super hard hairspray, foam or gel?
- When I use GATSBY or other hair foam why does it sometimes stop coming out of the can mid-use, or come out as liquid rather than foam?
Effects
Transporting Products
Troubleshooting
- Why is hairspray so hard to wash out?
- Why does my LUCIDO-L Designing aqua Hair Curl Lotion <Airy> suddenly stop coming out while I am using it?
- Why does my hairspray suddenly stop emitting spray while I am using it?
- I slipped on some hairspray residue on the floor, how can I get rid of it?
- I can’t wash the wax out of my hair completely when I shampoo. What should I do?
- I feel my hair loss has got worse after changing to a different hair grooming product. Is that right?
- When I use GATSBY or other hair foam why does it sometimes stop coming out of the can mid-use, or come out as liquid rather than foam?
Hair Care
-
Quality & Storage
- Is the LUCIDO-L Hair Treatment Oil oily to the touch?
- Is it okay to leave products like facial cleanser and shampoo in the bathroom when I turn on my bathroom heater?
Containers & Labeling
How to Use
Troubleshooting
Hair Coloring
-
Quality & Storage
- I wanted to use two hair dyeing products at the same time so I mixed the two together, but the mixture is the wrong color. Why is that?
- Can I store the residual mix of leftover hair dyeing product?
- Part of the coloring cream has turned brown. Is it still safe to use?
Containers & Labeling
- What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?
- The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
- The cover of my LUCIDO Hair Color One Push Type canister is stuck. How can I remove it to wash it after use?
Safety
- Can I dye my hair immediately after bleaching?
- What is the patch test?
- If I mix two different hair dyeing products, will I get a color roughly halfway between the two?
- If I get an allergic reaction from a hair dyeing product or bleach containing persulfates, can I never use such products again, even if they are made by another company?
- Do hair dyeing products cause allergic reactions?
- What should I do if I get an allergic reaction or rash from a hair dyeing product?
- Do hair dyeing products and bleaches (containing persulfates) cause rashes?
- What should I do if I have a skin reaction as a result of a patch test?
- Do I have to do a patch test every time, even if I’ve used the same hair dyeing product before?
- Do I really need to do a patch test?
- How should I perform a patch test?
- Why can’t I dye my hair while menstruating?
- Can I dye my hair while breastfeeding?
- How soon after giving birth can I dye my hair?
- Why can’t I dye my hair while I’m pregnant?
- Can I dye my hair while taking a bath?
- When I dye my hair, can I dye my facial hair or eyebrows as well?
- Part of the coloring cream has turned brown. Is it still safe to use?
Product Selection
- Can salt-and-pepper hair be colored completely blonde or gray with a bleach such as GATSBY EX Hi-Bleach?
- Can I use GATSBY Natural Bleach & Color Aqua Silver to dye salt-and-pepper hair so it’s all gray?
- Apart from hair dyeing products, what other items are there for dyeing hair?
- Are men’s hair dyeing products different from women’s?
- Can color remake products be used instead of dye for gray hair? What is the difference between color remake products and dye for gray hair?
- Can I dye gray hair using a hair dyeing product other than one specifically for gray hair?
How to Use
- Can I dye my hair immediately after bleaching?
- When dyeing my hair, what do I need to prevent clothes and household items from getting stained?
- Do you have any videos on how to use hair dyeing products?
- What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?
- The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
- If I mix two different hair dyeing products, will I get a color roughly halfway between the two?
- What happens if I leave dye in my hair for longer than the instructions indicate?
- If my hair is too light after dyeing, can I dye it back to a darker color?
- If I’ve dyed my hair darker, can I dye it back to a lighter color again?
- How long should I leave it before I bleach my hair or dye it again?
- My hair is black. If I want to dye it a lighter color, such as GATSBY Natural Bleach & Color Aqua Silver, do I need to bleach it first?
- What can I do to make sure the color of my dyed hair lasts as long as possible?
- Do hair dyeing products work better on some types of hair than others?
- [For people with black hair] What is the best dyeing technique to ensure my hair is colored beautifully?
- I wanted to use two hair dyeing products at the same time so I mixed the two together, but the mixture is the wrong color. Why is that?
- Is it okay to dye my hair with grooming product in it, or when it is dirty?
- Is it okay to use shampoo, conditioner, or treatments on the same day as I use a hair dyeing product?
- Should I perm my hair before dyeing, or dye before perming?
- How should I perform a patch test?
- Can I dye my hair while taking a bath?
- When I dye my hair, can I dye my facial hair or eyebrows as well?
- Can I store the residual mix of leftover hair dyeing product?
Effects
- Can salt-and-pepper hair be colored completely blonde or gray with a bleach such as GATSBY EX Hi-Bleach?
- It seems that the color of the contents of LUCIDO Speedy Color Rinse Natural Black has changed to a brownish color.
- Can I use GATSBY Natural Bleach & Color Aqua Silver to dye salt-and-pepper hair so it’s all gray?
- What happens if I leave dye in my hair for longer than the instructions indicate?
- If my hair is too light after dyeing, can I dye it back to a darker color?
- If I’ve dyed my hair darker, can I dye it back to a lighter color again?
- My hair is black. If I want to dye it a lighter color, such as GATSBY Natural Bleach & Color Aqua Silver, do I need to bleach it first?
- What can I do to make sure the color of my dyed hair lasts as long as possible?
- Do hair dyeing products work better on some types of hair than others?
- [For people with black hair] What is the best dyeing technique to ensure my hair is colored beautifully?
- Will hair grooming products cause the dyed color of my hair to fade quicker than normal?
- Why didn’t the hair dyeing product result in the color I wanted?
- Can color remake products be used instead of dye for gray hair? What is the difference between color remake products and dye for gray hair?
- Can I dye gray hair using a hair dyeing product other than one specifically for gray hair?
Troubleshooting
- What should I do if I get hair dyeing product on the floor or walls?
- When dyeing my hair, what do I need to prevent clothes and household items from getting stained?
- What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?
- The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
- The cover of my LUCIDO Hair Color One Push Type canister is stuck. How can I remove it to wash it after use?
- If I get an allergic reaction from a hair dyeing product or bleach containing persulfates, can I never use such products again, even if they are made by another company?
- What should I do if I get an allergic reaction or rash from a hair dyeing product?
- What should I do if I have a skin reaction as a result of a patch test?
- What should I do if I get hair dyeing product on my clothes?
- What should I do if I get hair dyeing product on my hands, face, or neck?
- What should I do if I get hair dyeing product on my vanity unit or other parts of my bathroom?
Face Care
-
Quality & Storage
- Is it possible to refill Bifesta Cleansing Lotion bottles with Bifesta Micellar Cleansing Water?
- Can I keep Bifesta Carbonated Facial Foam in my bathroom?
- Is it OK to use an open package of Body Sheets and Facial Paper left over from the same season last year?
- Is it okay to leave products like facial cleanser and shampoo in the bathroom when I turn on my bathroom heater?
- My facial cleanser I haven’t used in a while has solidified in the tube and won’t come out. Why is that?
Containers & Labeling
Ingredients
- Is the squalane used in Barrier Repair facial masks animal-derived? I want to send some overseas.
- Would an alcohol detector give a positive test result after I use hairspray or facial paper?
Safety
Product Selection
- Which GATSBY Facial Paper should I use?
- Which GATSBY skin care product should I use?
- Which variety of GATSBY facial cleanser should I use?
- Do you have any cleansers that can be used with eyelash extensions?
- What type of facial cleanser is right for me?
- What is the difference between blotting paper and oil blotting film?
How to Use
- How to open LUCIDO Perfect Skin Cream & LUCIDO Perfect Skin Gel?
- Can I use Bifesta Micellar Cleansing Water in place of washing my face?
- When I use GATSBY shaving foam, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
- When I use Bifesta Foaming Whip, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
- Do I have to rinse Bifesta Micellar Cleansing Water off after applying it?
- Can I use Bifesta Carbonated Facial Foam with wet hands and face?
- Do you have any videos on how to use the skincare products?
Effects
Transporting Products
Troubleshooting
Body Care
-
Quality & Storage
Containers & Labeling
- Why can't I release the lock on my GATSBY spray-on deodorant?
- Why can’t I press the spray button on my GATSBY spray-on deodorant?
Ingredients
Safety
- Are there any areas in which I should not use GATSBY Body Hair Removal Foam?
- Can I use body products (such as body paper, body wash and spray-on deodorant) on my face?
Product Selection
- Which GATSBY body hair care products should I use?
- Which GATSBY Body Paper should I use?
- Are replacement blades available for the GATSBY Body Hair Trimmer?
- There are many types of deodorant products. Which one is best for me?
How to Use
- Do you have any videos on how to use the bodycare products?
- Please tell me how to remove hair effectively with GATSBY Body Hair Removal Foam?
- Are there any areas in which I should not use GATSBY Body Hair Removal Foam?
- Why can't I release the lock on my GATSBY spray-on deodorant?
- My GATSBY Body Hair Trimmer isn't cutting well anymore. What are the maintenance procedures?
- Can I use body products (such as body paper, body wash and spray-on deodorant) on my face?
- Why can’t I press the spray button on my GATSBY spray-on deodorant?
Effects
- Which GATSBY Body Paper should I use?
- Deodorant products contain anti-bacterial agents and antiperspirants. What is the difference?
- Why do I smell when I sweat?
Troubleshooting
- How do I remove the plastic top from the canister body of my spray-on deodorant so I can recycle them?
- My clothes changed color after I used deodorant. How come?
- There is still liquid in the GATSBY Premium Type Deodorant Spray （quasi-drug）container, but it has stopped spraying.
Disposal
keywords search
Product Category
Hair Styling
- Quality & Storage
- Containers & Labeling
- Ingredients
- Safety
- Product Selection
- How to Use
- Effects
- Transporting Products
- Troubleshooting
Hair Care
Hair Coloring
Face Care
- Quality & Storage
- Containers & Labeling
- Ingredients
- Safety
- Product Selection
- How to Use
- Effects
- Transporting Products
- Troubleshooting
Body Care
Contents
Quality & Storage
Containers & Labeling
Ingredients
Safety
Product Selection & store
How to Use
Effects
Transporting Products
Disposal
Company & Brands