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Q&A on Troubleshooting

When I use GATSBY shaving foam, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?

Due to the structure of the can, if you hold it diagonally, you may find that the gas runs out first, making it harder to force foam out. Shake thoroughly and hold the can vertically with the head straight up.

In a cold environment, for example in winter, gas may not mix with the contents properly and the fluidity of contents may deteriorate, and as a result, the foam may not form so easily when it comes out of the can. If this happens, just dip the can in lukewarm water (35-40°C) for 10 seconds or so or shake the can firmly up and down ten times or so. Once the can has warmed up, it should work better.
*Warning: Do not heat the can at high temperatures as this may cause it to explode.

If you do this and the product still does not work, please contact the Mandom Customer Relations Division.

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