mandom corp.

Customer Support

Search Q&A

Q&A on Effects

Why didn’t the hair dyeing product result in the color I wanted?

The condition of your hair before dyeing affects the coloration, and may result in a different color than indicated on the box.
There are a variety of causes for this, including higher pigment (melanin) levels than normal in black hair, remaining color from previous dyeing, and damaged hair. In cases like these, the hair dyeing product is unlikely to result in the color you desire, even after multiple applications.

For solutions to these issues, please contact the Mandom Customer Relations Division. At that time, our representative will ask you about the color of the product you used and the condition and color of your hair before dyeing.

Did this information help?

If you have any comments regarding any of the information located here, please let us know.

Thank you for your response.
We will use it for reference going forward.

*You may enter up to 800 characters, then click the Send button.

*Comments submitted using this form will not receive a reply.
We apologize for the inconvenience, but if you require a response, please contact us via the e-mail messaging form below.

If none of the answers above resolve your issue, lease contact the Customer Relations Division .

Contact Us