Search Q&A

Q&A on Troubleshooting

Why can't I get anything out of the LUCIDO-L Hair Treatment Oil container when I press the pump?

If the contents aren't dispensed when you use a pump-top, open the container and close it again.
Possible causes include blockage caused by the tip of the pump tube sticking to the bottom of the container, and, when there is only a little product left in the container, the level of the contents falling below that of the pump tube when the container is at an angle.
High-viscosity contents also may require a few more presses of the pump to be effectively suctioned up the tube. Try pressing the button on the pump about 10 times.
If you do this and the product still does not work, please contact the Mandom Customer Relations Division.

Contact us about our products

Did this information help?

If you have any comments regarding any of the information located here, please let us know.

Thank you for your response.
We will use it for reference going forward.

*You may enter up to 800 characters, then click the Send button.

*Comments submitted using this form will not receive a reply.
We apologize for the inconvenience, but if you require a response, please contact us via the e-mail messaging form below.

If none of the answers above resolve your issue, lease contact the Customer Relations Division .

Contact Us

keywords search