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Q&A on Troubleshooting

Why can't I get anything out of the LUCIDO-L Hair Treatment Oil container when I press the pump?

If the contents aren't dispensed when you use a pump-top, open the container and close it again.
Possible causes include blockage caused by the tip of the pump tube sticking to the bottom of the container, and, when there is only a little product left in the container, the level of the contents falling below that of the pump tube when the container is at an angle.
High-viscosity contents also may require a few more presses of the pump to be effectively suctioned up the tube. Try pressing the button on the pump about 10 times.
If you do this and the product still does not work, please contact the Mandom Customer Relations Division.

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If none of the answers above resolve your issue, lease contact the Customer Relations Division .

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