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Q&A on Quality & Storage

My facial cleanser I haven’t used in a while has solidified in the tube and won’t come out. Why is that?

Contents may have melted in warm temperatures and solidified again or separated and become watery or hardened in lumps when the temperature returned to normal. The quality of the contents may have deteriorated over time. We recommend you do not use the product.

Be aware that this can also happen if you leave the tube in a hot place, such as at the seaside or in the car on a summer’s day.

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