Search Q&A

Q&A on General

Do cosmetics have a use-by date?

An unsealed, properly stored cosmetic product can be used safely up to three years from manufacture.
Be careful of cosmetics that have been improperly stored or have been unsealed even once.
The usability of an unsealed product depends on factors like storage conditions; check to see if the product has changed; e.g., if a clear product has become clouded, if it has changed color, or if it smells different than usual. If there are no such issues, the product can be used.

Avoid storing products in places exposed to excessive heat, moisture, temperature fluctuations, or direct sunlight, or within reach of small children. Once unsealed, products should be used as quickly as possible; we recommend using products up before the change of seasons.

Be sure to wipe the opening of the container after use to prevent contamination of the cosmetics.
Products sold on flea market/auction websites may be very old or have been handled in an unhygienic manner. When using those websites, please take extra care before purchasing.

Inquiries regarding the manufacturing date of our products may be directed to the Customer Relations Division, or the chatbot on this website (in Japanese only). Please quote the manufacturing symbol of the product as indicated below.

<Examples of manufacturing symbols>

Please enter the serial number (only the first three alphabets from the left) on the product or product case.
Did this information help?

If you have any comments regarding any of the information located here, please let us know.

Thank you for your response.
We will use it for reference going forward.

*You may enter up to 800 characters, then click the Send button.

*Comments submitted using this form will not receive a reply.
We apologize for the inconvenience, but if you require a response, please contact us via the e-mail messaging form below.

If none of the answers above resolve your issue, lease contact the Customer Relations Division .

Contact Us

keywords search