- Material Issue 1 Creating an easy-to-start grooming culture
- Material Issue 2 Expanding Dedication to Service to a diversity of consumers
- Material Issue 3 Realizing mutual growth of employees and the company
- Material Issue 4 Actions for sustainable global environment
- Material Issue 5 Sustainable procurement of raw materials
- Material Issue 6 Maintaining/enhancing the corporate base
- Environmental policy・promotion system
- Preventing Global Warming
- Formation of a Recycling-Oriented Society
- Pollution Prevention
- Biodiversity Conservation
- Environmentally Friendly Products and Promotional Items (Products and promotional materials that reduce plastic)
- Environmentally Friendly Products and Promotional Items (Products and sales promotion materials using sustainable paper containers and packaging materials)
Q&A Questions and Answers
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Q&A on Contents : 187 results
Quality & Storage
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Hair Styling
- Why did I get a white sediment in my GATSBY Natural Hair Water when I refilled the bottle?
- How should I store aerosols like sprays and hair foam?
- Why has the wax solidified?
Hair Care
- Is the LUCIDO-L Hair Treatment Oil oily to the touch?
- Is it okay to leave products like facial cleanser and shampoo in the bathroom when I turn on my bathroom heater?
Hair Coloring
- I wanted to use two hair dyeing products at the same time so I mixed the two together, but the mixture is the wrong color. Why is that?
- Can I store the residual mix of leftover hair dyeing product?
- Part of the coloring cream has turned brown. Is it still safe to use?
Face Care
- Is it possible to refill Bifesta Cleansing Lotion bottles with Bifesta Micellar Cleansing Water?
- Can I keep Bifesta Carbonated Facial Foam in my bathroom?
- Is it OK to use an open package of Body Sheets and Facial Paper left over from the same season last year?
- Is it okay to leave products like facial cleanser and shampoo in the bathroom when I turn on my bathroom heater?
- My facial cleanser I haven’t used in a while has solidified in the tube and won’t come out. Why is that?
Body Care
General
- Is there anything I should be careful about when carrying the product?
- Will old cosmetics have an adverse effect on my skin?
- How should I store partially used cosmetics?
- Why is there no use-by date displayed on the product?
- Do cosmetics have a use-by date?
- How can I find out the manufacturing date of a product?
Containers & Labeling
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Hair Styling
- How to open the LUCIDO-L Hair Styling Stick?
- Would you explain the series comparison chart on the label of GATSBY Moving Rubber products?
- Do I have to turn the nozzle before I can use LUCIDO-L Designing Aqua Hair Perm Water <Soft Wave>?
Hair Care
Hair Coloring
- What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?
- The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
- The cover of my LUCIDO Hair Color One Push Type canister is stuck. How can I remove it to wash it after use?
Face Care
Body Care
- Why can't I release the lock on my GATSBY spray-on deodorant?
- Why can’t I press the spray button on my GATSBY spray-on deodorant?
General
- What does "registered name" mean?
- How to use the degassing caps
- What is a degassing cap?
- What exactly is a quasi-drug?
- What is the difference between pharmaceutical, quasi-drugs, and cosmetic?
- Why does the product have an aroma even though it says fragrance-free?
- Why is there no use-by date displayed on the product?
Ingredients
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Hair Styling
Face Care
Body Care
General
Safety
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Hair Styling
Hair Coloring
- Can I dye my hair immediately after bleaching?
- What is the patch test?
- If I mix two different hair dyeing products, will I get a color roughly halfway between the two?
- If I get an allergic reaction from a hair dyeing product or bleach containing persulfates, can I never use such products again, even if they are made by another company?
- Do hair dyeing products cause allergic reactions?
- What should I do if I get an allergic reaction or rash from a hair dyeing product?
- Do hair dyeing products and bleaches (containing persulfates) cause rashes?
- What should I do if I have a skin reaction as a result of a patch test?
- Do I have to do a patch test every time, even if I’ve used the same hair dyeing product before?
- Do I really need to do a patch test?
- How should I perform a patch test?
- Why can’t I dye my hair while menstruating?
- Can I dye my hair while breastfeeding?
- How soon after giving birth can I dye my hair?
- Why can’t I dye my hair while I’m pregnant?
- Can I dye my hair while taking a bath?
- When I dye my hair, can I dye my facial hair or eyebrows as well?
- Part of the coloring cream has turned brown. Is it still safe to use?
Face Care
Body Care
- Are there any areas in which I should not use GATSBY Body Hair Removal Foam?
- Can I use body products (such as body paper, body wash and spray-on deodorant) on my face?
General
- Do you do animal experiments?
- What can I do to prevent accidental ingestion at home?
- Can Mandom products be used by children?
- Warnings when using cosmetics
- Will cosmetics harm my glasses if I get some on the frame?
- Why is my skin sensitive to changes in the season?
- Is it possible to become allergic to cosmetics that I’ve used previously without any problems?
- Are surfactant agents bad for my skin?
- Are natural ingredients safer than synthetic ingredients?
- Are mineral oils bad for my skin?
- Can women use men's products?
- Will old cosmetics have an adverse effect on my skin?
Product Selection & store
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Hair Styling
- Which variety of GATSBY Styling Grease should I use?
- The contents of my GATSBY Styling Grease Up & Tight seems a bit hard, is it all right?
- Which variety of GATSBY Hair Jam should I use?
- Which variety of GATSBY Moving Rubber should I use?
- Would you explain the series comparison chart on the label of GATSBY Moving Rubber products?
Hair Care
Hair Coloring
- Can salt-and-pepper hair be colored completely blonde or gray with a bleach such as GATSBY EX Hi-Bleach?
- Can I use GATSBY Natural Bleach & Color Aqua Silver to dye salt-and-pepper hair so it’s all gray?
- Apart from hair dyeing products, what other items are there for dyeing hair?
- Are men’s hair dyeing products different from women’s?
- Can color remake products be used instead of dye for gray hair? What is the difference between color remake products and dye for gray hair?
- Can I dye gray hair using a hair dyeing product other than one specifically for gray hair?
Face Care
- Which GATSBY Facial Paper should I use?
- Which GATSBY skin care product should I use?
- Which variety of GATSBY facial cleanser should I use?
- Do you have any cleansers that can be used with eyelash extensions?
- What type of facial cleanser is right for me?
- What is the difference between blotting paper and oil blotting film?
Body Care
- Which GATSBY body hair care products should I use?
- Which GATSBY Body Paper should I use?
- Are replacement blades available for the GATSBY Body Hair Trimmer?
- There are many types of deodorant products. Which one is best for me?
General
How to Use
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Hair Styling
- How to open the LUCIDO-L Hair Styling Stick?
- Do you have any videos on how to use the styling products?
- Why does my LUCIDO-L Designing aqua Hair Curl Lotion <Airy> suddenly stop coming out while I am using it?
- Why does my hairspray suddenly stop emitting spray while I am using it?
- Can I use the styling products on wigs and hair extensions?
- Do I have to turn the nozzle before I can use LUCIDO-L Designing Aqua Hair Perm Water <Soft Wave>?
- I can’t wash the wax out of my hair completely when I shampoo. What should I do?
- Is it okay to comb my hair after using super hard hairspray, foam or gel?
- When I use GATSBY or other hair foam why does it sometimes stop coming out of the can mid-use, or come out as liquid rather than foam?
Hair Care
Hair Coloring
- Can I dye my hair immediately after bleaching?
- When dyeing my hair, what do I need to prevent clothes and household items from getting stained?
- Do you have any videos on how to use hair dyeing products?
- What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?
- The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
- If I mix two different hair dyeing products, will I get a color roughly halfway between the two?
- What happens if I leave dye in my hair for longer than the instructions indicate?
- If my hair is too light after dyeing, can I dye it back to a darker color?
- If I’ve dyed my hair darker, can I dye it back to a lighter color again?
- How long should I leave it before I bleach my hair or dye it again?
- My hair is black. If I want to dye it a lighter color, such as GATSBY Natural Bleach & Color Aqua Silver, do I need to bleach it first?
- What can I do to make sure the color of my dyed hair lasts as long as possible?
- Do hair dyeing products work better on some types of hair than others?
- [For people with black hair] What is the best dyeing technique to ensure my hair is colored beautifully?
- I wanted to use two hair dyeing products at the same time so I mixed the two together, but the mixture is the wrong color. Why is that?
- Is it okay to dye my hair with grooming product in it, or when it is dirty?
- Is it okay to use shampoo, conditioner, or treatments on the same day as I use a hair dyeing product?
- Should I perm my hair before dyeing, or dye before perming?
- How should I perform a patch test?
- Can I dye my hair while taking a bath?
- When I dye my hair, can I dye my facial hair or eyebrows as well?
- Can I store the residual mix of leftover hair dyeing product?
Face Care
- How to open LUCIDO Perfect Skin Cream & LUCIDO Perfect Skin Gel?
- Can I use Bifesta Micellar Cleansing Water in place of washing my face?
- When I use GATSBY shaving foam, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
- When I use Bifesta Foaming Whip, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
- Do I have to rinse Bifesta Micellar Cleansing Water off after applying it?
- Can I use Bifesta Carbonated Facial Foam with wet hands and face?
- Do you have any videos on how to use the skincare products?
Body Care
- Do you have any videos on how to use the bodycare products?
- Please tell me how to remove hair effectively with GATSBY Body Hair Removal Foam?
- Are there any areas in which I should not use GATSBY Body Hair Removal Foam?
- Why can't I release the lock on my GATSBY spray-on deodorant?
- My GATSBY Body Hair Trimmer isn't cutting well anymore. What are the maintenance procedures?
- Can I use body products (such as body paper, body wash and spray-on deodorant) on my face?
- Why can’t I press the spray button on my GATSBY spray-on deodorant?
General
Effects
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Hair Coloring
- Can salt-and-pepper hair be colored completely blonde or gray with a bleach such as GATSBY EX Hi-Bleach?
- It seems that the color of the contents of LUCIDO Speedy Color Rinse Natural Black has changed to a brownish color.
- Can I use GATSBY Natural Bleach & Color Aqua Silver to dye salt-and-pepper hair so it’s all gray?
- What happens if I leave dye in my hair for longer than the instructions indicate?
- If my hair is too light after dyeing, can I dye it back to a darker color?
- If I’ve dyed my hair darker, can I dye it back to a lighter color again?
- My hair is black. If I want to dye it a lighter color, such as GATSBY Natural Bleach & Color Aqua Silver, do I need to bleach it first?
- What can I do to make sure the color of my dyed hair lasts as long as possible?
- Do hair dyeing products work better on some types of hair than others?
- [For people with black hair] What is the best dyeing technique to ensure my hair is colored beautifully?
- Will hair grooming products cause the dyed color of my hair to fade quicker than normal?
- Why didn’t the hair dyeing product result in the color I wanted?
- Can color remake products be used instead of dye for gray hair? What is the difference between color remake products and dye for gray hair?
- Can I dye gray hair using a hair dyeing product other than one specifically for gray hair?
Hair Styling
Face Care
Body Care
- Which GATSBY Body Paper should I use?
- Deodorant products contain anti-bacterial agents and antiperspirants. What is the difference?
General
Transporting Products
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Hair Styling
Face Care
General
- A freight carrier told me I need to submit a Safety Data Sheet (SDS) to ship the product. What’s an SDS? Can you issue me one?
- Can you tell me this product’s alcohol content level? I want to send it overseas.
- Can I send hair dyeing products or aerosol products like sprays and hair foam as freight within Japan or to other countries?
Disposal
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Body Care
General
- How should I dispose of an aerosol product (e.g., spray or foam) that won’t spray its contents?
- How to use the degassing caps
- What is a degassing cap?
- How can I check to see if the residual gas has been completely expelled?
- How should I dispose of an aerosol product (e.g., spray or foam) that still has contents left in the can?
- How can I check to see if there are any contents left in a spray can?
Company & Brands
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Quality & Storage
Containers & Labeling
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Effects
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