Quality & Storage

• Hair Styling

  • Why did I get a white sediment in my GATSBY Natural Hair Water when I refilled the bottle?
  • How should I store aerosols like sprays and hair foam?
  • Why has the wax solidified?

• Hair Care

  • Is the LUCIDO-L Hair Treatment Oil oily to the touch?
  • Is it okay to leave products like facial cleanser and shampoo in the bathroom when I turn on my bathroom heater?

• Hair Coloring

  • Part of the coloring cream has turned brown. Is it still safe to use?
  • I wanted to use two hair dyeing products at the same time so I mixed the two together, but the mixture is the wrong color. Why is that?
  • Can I store the residual mix of leftover hair dyeing product?

• Face Care

  • Is it possible to refill Bifesta Cleansing Lotion bottles with Bifesta Micellar Cleansing Water?
  • Can I keep Bifesta Carbonated Facial Foam in my bathroom?
  • Is it OK to use an open package of Body Sheets and Facial Paper left over from the same season last year?
  • Is it okay to leave products like facial cleanser and shampoo in the bathroom when I turn on my bathroom heater?
  • My facial cleanser I haven’t used in a while has solidified in the tube and won’t come out. Why is that?

• Body Care

  • Is it OK to use an open package of Body Sheets and Facial Paper left over from the same season last year?

• Sanitizer/Deodorizer

  • Is it possible to refill Mandom containers with other alcohol disinfectants and anti-bacterial agents?

• General

  • Is there anything I should be careful about when carrying the product?
  • How can I find out the manufacturing date of a product?
  • Will old cosmetics have an adverse effect on my skin?
  • How should I store partially used cosmetics?
  • Why is there no use-by date displayed on the product?
  • Do cosmetics have a use-by date?

Containers & Labeling

• Hair Styling

  • How to open the LUCIDO-L Hair Styling Stick?
  • Would you explain the series comparison chart on the label of GATSBY Moving Rubber products?
  • Do I have to turn the nozzle before I can use LUCIDO-L Designing Aqua Hair Perm Water <Soft Wave>?

• Hair Care

  • Why can't I get anything out of the LUCIDO-L Hair Treatment Oil container when I press the pump?

• Hair Coloring

  • The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
  • The cover of my LUCIDO Hair Color One Push Type canister is stuck. How can I remove it to wash it after use?
  • What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?

• Face Care

  • How to open LUCIDO Perfect Skin Cream & LUCIDO Perfect Skin Gel?

• Body Care

  • Why can't I release the lock on my GATSBY spray-on deodorant?
  • Why can’t I press the spray button on my GATSBY spray-on deodorant?

• General

  • What does "registered name" mean?
  • How to use the degassing caps
  • What is a degassing cap?
  • What exactly is a quasi-drug?
  • What is the difference between pharmaceutical, quasi-drugs, and cosmetic?
  • Why does the product have an aroma even though it says fragrance-free?
  • Why is there no use-by date displayed on the product?

Ingredients

• Hair Styling

  • Would an alcohol detector give a positive test result after I use hairspray or facial paper?

• Face Care

  • Is the squalane used in Barrier Repair facial masks animal-derived? I want to send some overseas.
  • Would an alcohol detector give a positive test result after I use hairspray or facial paper?

• Body Care

  • Deodorant products contain anti-bacterial agents and antiperspirants. What is the difference?

• Sanitizer/Deodorizer

  • Mandom Alcohol Gel claims to eliminate 99.99% of bacteria. Is it effective against COVID-19?
  • Mandom Alcohol Sprays claim to eliminate 99.99% of bacteria. Are they effective against COVID-19?
  • Mandom Wet Wipes claim to eliminate 99.99% of bacteria. Are they effective against COVID-19?

• General

  • What does "registered name" mean?
  • Are surfactant agents bad for my skin?
  • Are natural ingredients safer than synthetic ingredients?
  • Are mineral oils bad for my skin?
  • Why does the product have an aroma even though it says fragrance-free?

Safety

• Hair Styling

  • I feel my hair loss has got worse after changing to a different hair grooming product. Is that right?

• Hair Coloring

  • Why can’t I dye my hair while I’m pregnant?
  • How soon after giving birth can I dye my hair?
  • Can I dye my hair while breastfeeding?
  • Why can’t I dye my hair while menstruating?
  • What is the patch test?
  • Do I really need to do a patch test?
  • Do I have to do a patch test every time, even if I’ve used the same hair dyeing product before?
  • How should I perform a patch test?
  • What should I do if I have a skin reaction as a result of a patch test?
  • Do hair dyeing products and bleaches (containing persulfates) cause rashes?
  • What should I do if I get an allergic reaction or rash from a hair dyeing product?
  • Do hair dyeing products cause allergic reactions?
  • If I get an allergic reaction from a hair dyeing product or bleach containing persulfates, can I never use such products again, even if they are made by another company?
  • Can I dye my hair while taking a bath?
  • When I dye my hair, can I dye my facial hair or eyebrows as well?
  • Part of the coloring cream has turned brown. Is it still safe to use?
  • If I mix two different hair dyeing products, will I get a color roughly halfway between the two?
  • Can I dye my hair immediately after bleaching?

• Face Care

  • Are GATSBY Skin Care Water, GATSBY Skin Care Aqua Cream, and GATSBY Skin Care Acne Care Water only suitable for people in their teens or 20s?
  • Will using a facial scrub damage my skin?

• Body Care

  • Are there any areas in which I should not use GATSBY Body Hair Removal Foam?
  • Can I use body products (such as body paper, body wash and spray-on deodorant) on my face?

• Sanitizer/Deodorizer

  • Can Mandom Alcohol Sprays also be used on face masks?
  • Can Mandom Wet Wipes be used to clean my face and body as well as my hands and fingers?

• General

  • Do you do animal experiments?
  • What can I do to prevent accidental ingestion at home?
  • Can Mandom products be used by children?
  • Warnings when using cosmetics
  • Will cosmetics harm my glasses if I get some on the frame?
  • Why is my skin sensitive to changes in the season?
  • Is it possible to become allergic to cosmetics that I’ve used previously without any problems?
  • Are surfactant agents bad for my skin?
  • Are natural ingredients safer than synthetic ingredients?
  • Are mineral oils bad for my skin?
  • Can women use men's products?
  • Will old cosmetics have an adverse effect on my skin?

Product Selection & store

• Hair Styling

  • Which variety of GATSBY Styling Grease should I use?
  • The contents of my GATSBY Styling Grease Up & Tight seems a bit hard, is it all right?
  • Which variety of GATSBY Hair Jam should I use?
  • Which variety of GATSBY Moving Rubber should I use?
  • Would you explain the series comparison chart on the label of GATSBY Moving Rubber products?

• Hair Coloring

  • Apart from hair dyeing products, what other items are there for dyeing hair?
  • Are men’s hair dyeing products different from women’s?
  • Can color remake products be used instead of dye for gray hair? What is the difference between color remake products and dye for gray hair?
  • Can I dye gray hair using a hair dyeing product other than one specifically for gray hair?
  • Can I use GATSBY Natural Bleach & Color Aqua Silver to dye salt-and-pepper hair so it’s all gray?
  • Can salt-and-pepper hair be colored completely blonde or gray with a bleach such as GATSBY EX Hi-Bleach?

• Face Care

  • Which GATSBY Facial Paper should I use?
  • Which GATSBY skin care product should I use?
  • Which variety of GATSBY facial cleanser should I use?
  • Do you have any cleansers that can be used with eyelash extensions?
  • What type of facial cleanser is right for me?
  • What is the difference between blotting paper and oil blotting film?

• Body Care

  • Which GATSBY body hair care products should I use?
  • Which GATSBY Body Paper should I use?
  • Are replacement blades available for the GATSBY Body Hair Trimmer?
  • There are many types of deodorant products. Which one is best for me?

• General

  • I am looking for a product. Can you tell me which shops carry them?
  • The design of the product has changed. Is the product itself still the same?
  • What exactly is a quasi-drug?
  • What is the difference between pharmaceutical, quasi-drugs, and cosmetic?
  • What is an aerosol product?

How to Use

• Hair Styling

  • How to open the LUCIDO-L Hair Styling Stick?
  • Do you have any videos on how to use the styling products?
  • Why does my LUCIDO-L Designing aqua Hair Curl Lotion <Airy> suddenly stop coming out while I am using it?
  • Why does my hairspray suddenly stop emitting spray while I am using it?
  • Can I use the styling products on wigs and hair extensions?
  • Do I have to turn the nozzle before I can use LUCIDO-L Designing Aqua Hair Perm Water <Soft Wave>?
  • I can’t wash the wax out of my hair completely when I shampoo. What should I do?
  • When I use GATSBY or other hair foam why does it sometimes stop coming out of the can mid-use, or come out as liquid rather than foam?
  • Is it okay to comb my hair after using super hard hairspray, foam or gel?

• Hair Care

  • Can I use LUCIDO-L High Damage Repair hair mask daily?

• Hair Coloring

  • How should I perform a patch test?
  • Should I perm my hair before dyeing, or dye before perming?
  • Is it okay to dye my hair with grooming product in it, or when it is dirty?
  • Is it okay to use shampoo, conditioner, or treatments on the same day as I use a hair dyeing product?
  • When dyeing my hair, what do I need to prevent clothes and household items from getting stained?
  • Can I dye my hair while taking a bath?
  • When I dye my hair, can I dye my facial hair or eyebrows as well?
  • Do you have any videos on how to use hair dyeing products?
  • My hair is black. If I want to dye it a lighter color, such as GATSBY Natural Bleach & Color Aqua Silver, do I need to bleach it first?
  • Can I dye my hair immediately after bleaching?
  • [For people with black hair] What is the best dyeing technique to ensure my hair is colored beautifully?
  • If I mix two different hair dyeing products, will I get a color roughly halfway between the two?
  • I wanted to use two hair dyeing products at the same time so I mixed the two together, but the mixture is the wrong color. Why is that?
  • What happens if I leave dye in my hair for longer than the instructions indicate?
  • Do hair dyeing products work better on some types of hair than others?
  • The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
  • If my hair is too light after dyeing, can I dye it back to a darker color?
  • If I’ve dyed my hair darker, can I dye it back to a lighter color again?
  • What can I do to make sure the color of my dyed hair lasts as long as possible?
  • What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?
  • Can I store the residual mix of leftover hair dyeing product?
  • How long should I leave it before I bleach my hair or dye it again?

• Face Care

  • How to open LUCIDO Perfect Skin Cream & LUCIDO Perfect Skin Gel?
  • Can I use Bifesta Micellar Cleansing Water in place of washing my face?
  • When I use GATSBY shaving foam, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
  • When I use Bifesta Foaming Whip, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
  • Do I have to rinse Bifesta Micellar Cleansing Water off after applying it?
  • Can I use Bifesta Carbonated Facial Foam with wet hands and face?
  • Do you have any videos on how to use the skincare products?

• Body Care

  • Do you have any videos on how to use the bodycare products?
  • Please tell me how to remove hair effectively with GATSBY Body Hair Removal Foam?
  • Are there any areas in which I should not use GATSBY Body Hair Removal Foam?
  • Why can't I release the lock on my GATSBY spray-on deodorant?
  • My GATSBY Body Hair Trimmer isn't cutting well anymore. What are the maintenance procedures?
  • Can I use body products (such as body paper, body wash and spray-on deodorant) on my face?
  • Why can’t I press the spray button on my GATSBY spray-on deodorant?

• Sanitizer/Deodorizer

  • What items can I use Mandom Alcohol Sprays on?
  • Can Mandom Alcohol Sprays also be used on face masks?
  • Can Mandom Wet Wipes be used to clean my face and body as well as my hands and fingers?
  • Is it possible to refill Mandom containers with other alcohol disinfectants and anti-bacterial agents?

• General

  • Can Mandom products be used by children?

Effects

• Hair Coloring

  • How long does LUCIDO-L Inner Color Treatment last?
  • Can I use LUCIDO-L Inner Color Treatment even if I have gray hair?
  • My hair is black. If I want to dye it a lighter color, such as GATSBY Natural Bleach & Color Aqua Silver, do I need to bleach it first?
  • Can I dye gray hair using a hair dyeing product other than one specifically for gray hair?
  • Can I use GATSBY Natural Bleach & Color Aqua Silver to dye salt-and-pepper hair so it’s all gray?
  • Can salt-and-pepper hair be colored completely blonde or gray with a bleach such as GATSBY EX Hi-Bleach?
  • Can color remake products be used instead of dye for gray hair? What is the difference between color remake products and dye for gray hair?
  • Do hair dyeing products work better on some types of hair than others?
  • [For people with black hair] What is the best dyeing technique to ensure my hair is colored beautifully?
  • What happens if I leave dye in my hair for longer than the instructions indicate?
  • Why didn’t the hair dyeing product result in the color I wanted?
  • If my hair is too light after dyeing, can I dye it back to a darker color?
  • If I’ve dyed my hair darker, can I dye it back to a lighter color again?
  • What can I do to make sure the color of my dyed hair lasts as long as possible?
  • Will hair grooming products cause the dyed color of my hair to fade quicker than normal?
  • It seems that the color of the contents of LUCIDO Speedy Color Rinse Natural Black has changed to a brownish color.

• Hair Styling

  • Which variety of GATSBY Styling Grease should I use?

• Face Care

  • Which GATSBY Facial Paper should I use?
  • Can I wash off make-up with Bifesta Carbonated Facial Foam?

• Body Care

  • Which GATSBY Body Paper should I use?
  • Deodorant products contain anti-bacterial agents and antiperspirants. What is the difference?

• Sanitizer/Deodorizer

  • Can Mandom Alcohol Sprays also be used on face masks?
  • Mandom Alcohol Gel claims to eliminate 99.99% of bacteria. Is it effective against COVID-19?
  • Mandom Alcohol Sprays claim to eliminate 99.99% of bacteria. Are they effective against COVID-19?
  • Can Mandom Wet Wipes be used to clean my face and body as well as my hands and fingers?
  • Mandom Wet Wipes claim to eliminate 99.99% of bacteria. Are they effective against COVID-19?

• General

  • The design of the product has changed. Is the product itself still the same?
  • Why do I smell when I sweat?

Transporting Products

• Hair Styling

  • Can I take aerosol products like hair foam in carry-on baggage on an aircraft?

• Face Care

  • Is the squalane used in Barrier Repair facial masks animal-derived? I want to send some overseas.

• Sanitizer/Deodorizer

  • I want to send Mandom Alcohol Gel abroad. Is it classified as a dangerous good under aviation laws?
  • I want to send Mandom Alcohol Sprays abroad. Are they classified as dangerous goods under aviation laws?
  • I want to send Mandom Wet Wipes abroad. Are they classified as dangerous goods under aviation laws?

• General

  • A freight carrier told me I need to submit a Safety Data Sheet (SDS) to ship the product. What’s an SDS? Can you issue me one?
  • Can you tell me this product’s alcohol content level? I want to send it overseas.
  • Can I send hair dyeing products or aerosol products like sprays and hair foam as freight within Japan or to other countries?

Disposal

• Body Care

  • How do I remove the plastic top from the canister body of my spray-on deodorant so I can recycle them?

• General

  • How should I dispose of an aerosol product (e.g., spray or foam) that won’t spray its contents?
  • How to use the degassing caps
  • What is a degassing cap?
  • How can I check to see if the residual gas has been completely expelled?
  • How should I dispose of an aerosol product (e.g., spray or foam) that still has contents left in the can?
  • How can I check to see if there are any contents left in a spray can?

Company & Brands

• What is the origin of the LUCIDO brand name?
• What is the origin of the GATSBY brand name?
• What brand of clothes and accessories do the models and actors in your commercials wear?
• What does the company name “Mandom” mean?